Refund policy

At KidzCollection, we strive to ensure complete customer satisfaction with every purchase. Due to the nature of our products (toys and children’s items), we maintain a strict no-refund policy under normal circumstances. However, we are committed to resolving any issues related to faulty or damaged products.

1. General Policy – Non-Refundable Products

All sales are final, and we do not offer refunds for change of mind, wrong selection, or minor imperfections that do not affect functionality.
Special requests may be considered on a case-by-case basis. Please email us at support@kidscollection.pk, and our team will assist you.

2. Replacement for Faulty/Damaged Products

We offer a 100% replacement guarantee if:
✅ The product received is defective, damaged, or not as described.
✅ The issue is reported within 7 days of delivery.
✅ The product is unused, in its original packaging, with all tags intact.

Process for Replacement:

Contact Us – Email support@kidscollection.pk with:
- Your order number
- Photos/videos of the faulty product
- A brief description of the issue
Approval & Return Instructions – Our team will review your request and provide return instructions if eligible.
Free Replacement – Once verified, we will ship a replacement at no extra cost.

3. Non-Eligible Cases for Replacement

❌ Products damaged due to misuse, improper handling, or wear and tear.
❌ Items without original packaging or proof of purchase.
❌ Products purchased during clearance sales or marked "Final Sale."

4. Shipping for Returns/Replacements

Customer covers return shipping unless the fault is due to our error (e.g., wrong item shipped).
Replacements will be shipped to the original delivery address.